Welcome to our FAQ page! We're here to make your meat delivery experience as smooth and delicious as possible. This page is split into two sections: local Denver home delivery and nationwide shipping. Don't see your question? Email our customer service team at hello@pastureprovisionsco.com and we'll help.
Greater Denver Area Local Home Delivery FAQs
Q: How do I place an order? A: Subscribe to one of our subscription baskets, or place an à la carte market order. Choose whichever fits your needs, add it to your cart, and check out. You'll get a confirmation email with your order details and delivery day.
Q: Is there a minimum order amount? A: No, we don't have a minimum order amount.
Q: Where do you source your meat from? A: We only work with trusted U.S. farms and ranches that prioritize quality, sustainability, and ethical practices.
Q: What types of meat do you offer? A: Beef, pork, chicken, lamb, seafood, and specialty meats.
Q: Do you sell any milk products? A: No, we don't carry milk products.
Q: Do you sell any butter products? A: No, we don't carry butter products.
Q: Is your beef grass-fed and finished? A: Yes — our beef is grass-fed, grass-finished, and sourced from regenerative ranches.
Q: Will my meat arrive fresh or frozen? A: All meat arrives frozen.
Q: When do you update your inventory? A: Every Wednesday.
Q: How is my product delivered? A: Your meat arrives frozen in an insulated bag with a frozen gel pack. On your next delivery day, leave the used bag and gel pack out — we'll pick them up and drop off your new order.
Q: Is your pork pasture-raised? A: Yes, our pork is pasture-raised.
Q: Is your chicken organic, pasture-raised, and regenerative? A: Yes.
Q: What are the chickens fed? A: A base diet of USDA Certified Organic, Non-GMO Project Verified corn, soy, grains, seeds, vitamins, and minerals, plus natural foraging on native grasses, insects, and seeds in their pastures.
Q: Is the chicken water or air chilled? A: Water chilled, in purified water with no bleaches or additives.
Q: What feed is given to the laying hens? A: A corn-and-soy base feed with added sea kelp and minerals. It is not soy-free.
Q: Is your seafood sustainably caught? A: Yes, our seafood is wild-caught, traceable, and sustainably caught.
Q: Do you deliver year-round? A: Yes, 365 days a year!
Q: How many days a week do you deliver? A: Four days a week, Monday–Thursday, depending on your delivery zone.
Q: How long can my order sit on my porch? A: Up to 12 hours, frozen in the insulated bag with gel packs.
Q: Do you have a delivery fee? A: No — delivery is free for local customers.
Q: Do you deliver to work addresses? A: Generally no. Varying work schedules and our delivery routes make this difficult.
Q: Do you deliver to apartment complexes? A: Yes. At checkout, include any details our driver will need — door codes, garage codes, elevator info, parking, etc.
Q: What is your delivery window? A: Between 9:30 AM and 5:00 PM. You'll get a confirmation once your order is dropped off.
Q: When do I need to place my order? A: We deliver Monday–Thursday. Place your order by 6:00 PM the day before your delivery date. Orders placed after that will be delivered the following week.
Q: Do you offer military, healthcare, or educator discounts? A: Yes — email us to inquire.
Q: Do I have to subscribe to get meat from you? A: No, you can order à la carte. Visit our Market and add the cuts you want to your cart.
Q: What if there's a problem with my order? A: Your satisfaction is our priority. If you receive the wrong item, are missing an item, or something arrives damaged, contact us within 48 hours and we'll make it right.
Q: Can I cancel or modify my order? A: Yes, within 12 hours of placement. After that, it may already be in processing.
Q: How do I skip an order? A: Log in to your Account (if you've ordered but never registered, select Register and use the email from your original order). Select Manage Subscription > Manage > Upcoming Orders, then click Skip Order for any date you want to skip. You won't be charged for skipped deliveries — billing resumes at your next scheduled delivery.
Q: How do I change my basket size or delivery frequency? A: Log in to your Account (if you've ordered but never registered, select Register and use the email from your original order). Select Manage Subscription > Manage, then cancel your existing subscription. Add your new subscription from our baskets page and check out. Your billing will update for your next delivery.
Q: Is your packaging recyclable? A: Yes — our hot/cold bags, lunch bags, and gel packs are all recyclable or reusable.
Q: How should I store my meat when it arrives? A: Place it in your freezer right away, or refrigerate if using immediately.
Q: What payment methods do you accept? A: Major credit and debit cards.
Q: Do you ship nationwide? A: Yes, to all 50 states! See our Nationwide Shipping FAQs below for details.
Nationwide Shipping FAQs
Q: Do you deliver to my area? A: Yes, we ship select products to all 50 states. Enter your zip code at checkout to confirm availability and delivery options.
Q: How is the meat shipped? A: In insulated, eco-friendly packaging with dry ice to keep it cold and safe in transit.
Q: How long does shipping take? A: Orders are processed and shipped within 1–2 business days; delivery typically takes 2–4 days depending on location.
Q: Can I schedule my delivery? A: We can't guarantee a specific delivery time, but you'll get tracking info to monitor your shipment.